The Jake
02-21-2003, 06:11 PM
An international organisation run by retarded chimps. No joke. Be wary relying on their services...
Arju's mum has a penchant for sending food products via. UPS, which means that we get billed for Quarantine inspections (we told her to send it via. parcel post but anyway... ) Quarantine inspect it, bill UPS. UPS pay it and then invoice you. So if you need to send food products, send them by regular parcel post. Not UPS. Hell send stuff by any means BUT UPS ok??? Read on and you'll understand.
Going back nearly three months ago, we got one of these invoices. So I call UPS to pay it, leave a message, nobody calls me back and that is that. I forget all about it.
Then I get a notice of collection - like wtf? Nobody called me, no reminders, nothing. So I make ****ing ****loads of calls into Sydney to pay the focker in an attempt to speak to a human being with a clue! In the meanwhile I sent emails to the email address given in Australia for UPS from their website.
I thought I would include their transcript to illustrate the lunacy of this organisation.
First my bounceback:
> > -----Original Message-----
> > From: System Administrator [mailto:postmaster@ups.com]
> > Sent: Monday, 17 February 2003 1:57 PM
> > To: thejake@**********
> > Subject: Undeliverable: ATTN: Credit/Accounts Department.
> >
> > Your message
> >
> > To: enquiryau@ups.com
> > Subject: ATTN: Credit/Accounts Department.
> > Sent: Sun, 16 Feb 2003 21:55:06 -0500
> >
> > did not reach the following recipient(s):
> >
> > ENQUIRYAU@US.UPS.COM on Sun, 16 Feb 2003 21:56:47 -0500
> > The recipient name is not recognized
So I email their web administrator:
> > To: <webmaster@ups.com>
> >
> > I need an email address for the accounts department in UPS
> > Australia.
> Do
> > you have one there please?
> >
> > The email address on your website did not work:
> > http://www.ups.com/asia/au/about/engcontact.html
> >
> > This should be corrected asap.
> >
> > Thanks
The official reply from UPS:
> From: Customer Service [mailto:customerservice@ups.com]
> Sent: Tuesday, 18 February 2003 2:53 AM
> To: thejake@************
> Subject: UT20030216_0000001413 FW: Undeliverable: ATTN: Credit/Accounts
> Department.
>
> Please include the following line in all replies.
> Email Reference Number: UT20030216_0000001413
>
>
> Dear The Jake:
>
> Thank you for your inquiry. We apologize for any inconvenience caused
> in this matter. Unfortunately, we do not have an e-mail address for
> UPS in Australia at this time. They can be contacted
> at:
>
> UPS PTY LTD.
> 247 King Street
> Mascot Sydney 2020 AU
> Phone: 61 2 96671333
> Fax: 61 2 9313 1650
>
> Thank you for using UPS Internet Services.
>
> John
Incredible! Not sure I'm reading this bunch of bull****, I figure I'll give them another chance to reiterate that response:
> Hi John,
>
> Just to clarify this so I have not misinterpreted this response, you
> are telling me that UPS - a multinational corporation, has no email
> address whatsoever for their offices located within Australia?
>
> I appreciate any clarification on this point.
>
> Thank you
Sure enough, they don't...
(the most recent reply):
Please include the following line in all replies.
Email Reference Number: UT20030216_0000001413
Dear The Jake:
Thank you for your response. We apologize for any inconvenience caused in this matter. At this time we do not have an e-mail address for UPS in Australia. All the contact information that we have for UPS in Australia was provide in our previous e-mail.
We hope this information proves useful. If we may be of future assistance, please feel free to contact us.
Thank you for using UPS Internet Services.
John
So in addition to the fact that a multinational corporation has no email and no way of communicating with it's offices internationally (oh my, how ever do they track packages?) they fail to return calls, notify outstanding debits, and provide alternative means of payment (1. is credit card over the phone which I hate doing, especially when I get billed at interstate STD rates for the privelage of doing so and 2. money order - and I don't have a chequebook). No BPAY or anything like that. How ****ing gay is that???
- The Jake
Arju's mum has a penchant for sending food products via. UPS, which means that we get billed for Quarantine inspections (we told her to send it via. parcel post but anyway... ) Quarantine inspect it, bill UPS. UPS pay it and then invoice you. So if you need to send food products, send them by regular parcel post. Not UPS. Hell send stuff by any means BUT UPS ok??? Read on and you'll understand.
Going back nearly three months ago, we got one of these invoices. So I call UPS to pay it, leave a message, nobody calls me back and that is that. I forget all about it.
Then I get a notice of collection - like wtf? Nobody called me, no reminders, nothing. So I make ****ing ****loads of calls into Sydney to pay the focker in an attempt to speak to a human being with a clue! In the meanwhile I sent emails to the email address given in Australia for UPS from their website.
I thought I would include their transcript to illustrate the lunacy of this organisation.
First my bounceback:
> > -----Original Message-----
> > From: System Administrator [mailto:postmaster@ups.com]
> > Sent: Monday, 17 February 2003 1:57 PM
> > To: thejake@**********
> > Subject: Undeliverable: ATTN: Credit/Accounts Department.
> >
> > Your message
> >
> > To: enquiryau@ups.com
> > Subject: ATTN: Credit/Accounts Department.
> > Sent: Sun, 16 Feb 2003 21:55:06 -0500
> >
> > did not reach the following recipient(s):
> >
> > ENQUIRYAU@US.UPS.COM on Sun, 16 Feb 2003 21:56:47 -0500
> > The recipient name is not recognized
So I email their web administrator:
> > To: <webmaster@ups.com>
> >
> > I need an email address for the accounts department in UPS
> > Australia.
> Do
> > you have one there please?
> >
> > The email address on your website did not work:
> > http://www.ups.com/asia/au/about/engcontact.html
> >
> > This should be corrected asap.
> >
> > Thanks
The official reply from UPS:
> From: Customer Service [mailto:customerservice@ups.com]
> Sent: Tuesday, 18 February 2003 2:53 AM
> To: thejake@************
> Subject: UT20030216_0000001413 FW: Undeliverable: ATTN: Credit/Accounts
> Department.
>
> Please include the following line in all replies.
> Email Reference Number: UT20030216_0000001413
>
>
> Dear The Jake:
>
> Thank you for your inquiry. We apologize for any inconvenience caused
> in this matter. Unfortunately, we do not have an e-mail address for
> UPS in Australia at this time. They can be contacted
> at:
>
> UPS PTY LTD.
> 247 King Street
> Mascot Sydney 2020 AU
> Phone: 61 2 96671333
> Fax: 61 2 9313 1650
>
> Thank you for using UPS Internet Services.
>
> John
Incredible! Not sure I'm reading this bunch of bull****, I figure I'll give them another chance to reiterate that response:
> Hi John,
>
> Just to clarify this so I have not misinterpreted this response, you
> are telling me that UPS - a multinational corporation, has no email
> address whatsoever for their offices located within Australia?
>
> I appreciate any clarification on this point.
>
> Thank you
Sure enough, they don't...
(the most recent reply):
Please include the following line in all replies.
Email Reference Number: UT20030216_0000001413
Dear The Jake:
Thank you for your response. We apologize for any inconvenience caused in this matter. At this time we do not have an e-mail address for UPS in Australia. All the contact information that we have for UPS in Australia was provide in our previous e-mail.
We hope this information proves useful. If we may be of future assistance, please feel free to contact us.
Thank you for using UPS Internet Services.
John
So in addition to the fact that a multinational corporation has no email and no way of communicating with it's offices internationally (oh my, how ever do they track packages?) they fail to return calls, notify outstanding debits, and provide alternative means of payment (1. is credit card over the phone which I hate doing, especially when I get billed at interstate STD rates for the privelage of doing so and 2. money order - and I don't have a chequebook). No BPAY or anything like that. How ****ing gay is that???
- The Jake